Cookie Policy
Last Updated: 17th March 2026
1. Introduction
This Cookie Policy explains how Boiler and Plumbing Ltd. (“we”, “us”, or “our”) uses cookies and similar technologies on our website https://boilerandplumbing.com/ (the “Site”). It explains what these technologies are, why we use them, and your rights to control their use.
We are committed to protecting your privacy and ensuring transparency about how we collect and use data. This policy should be read alongside our Privacy Policy.
2. What Are Cookies and Similar Technologies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, enhance user experience, and provide information to website owners .
Similar technologies used on our Site include:
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Tracking pixels (small image files that help us understand when you’ve viewed a page or email)
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Local storage (allows data to be stored in your browser)
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Scripts and tags (pieces of code that help us collect information about visitors)
3. Legal Basis for Using Cookies
Under the Privacy and Electronic Communications Regulations (PECR) as amended by the Data (Use and Access) Act 2025, we follow these principles :
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Strictly Necessary Cookies: These can be placed without your consent as they are essential for our Site to function.
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Statistical/Analytics Cookies: Under the new 2025 reforms, we may place cookies for collecting statistical information to improve our services without requiring your explicit consent .
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Website Appearance/Functionality Cookies: We may place cookies to adapt the appearance and functions of our Site in line with your preferences without requiring consent .
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Advertising/Marketing/Tracking Cookies: These require your explicit consent before they can be placed on your device.
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for our Site to function properly. They enable you to navigate the Site and use its features, such as accessing secure areas, shopping cart functionality, and making payments .
| Cookie Name | Purpose | Duration |
|---|---|---|
wordpress_*, wp_* |
Session management for WordPress | Session |
woocommerce_* |
Shopping cart functionality | Session |
wp-settings-* |
User interface customization | 1 year |
Legal Basis: Strictly necessary for service provision (consent not required) .
4.2 Statistical/Analytics Cookies
These cookies collect information about how visitors use our Site, such as which pages are visited most often, how users navigate between pages, and if users receive error messages. We use this information to improve our Site’s performance and user experience .
| Cookie Name | Purpose | Duration |
|---|---|---|
_ga, _gid (Google Analytics) |
Distinguish unique users | 2 years / 24 hours |
_gat (Google Analytics) |
Throttle request rate | 1 minute |
_hj* (Hotjar) |
User behavior analysis | Varies |
Legal Basis: Legitimate interest in improving our website (under the new 2025 exceptions for statistical purposes)
4.3 Functionality Cookies
These cookies allow our Site to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features.
| Cookie Name | Purpose | Duration |
|---|---|---|
wordpress_logged_in_* |
Authentication | Session |
woocommerce_items_in_cart |
Remember cart contents | Session |
store_notice |
Dismiss site notices | Session |
Legal Basis: Website appearance/functionality exception (consent not required under the 2025 reforms) .
4.4 Marketing/Advertising Cookies (Consent Required)
These cookies track your browsing habits across websites to deliver advertisements that are more relevant to you. They also help measure the effectiveness of advertising campaigns and limit how often you see an ad .
| Cookie Name | Purpose | Duration |
|---|---|---|
_fbp (Facebook Pixel) |
Ad delivery and retargeting | 3 months |
fr (Facebook) |
Ad delivery | 3 months |
IDE (Google DoubleClick) |
Ad personalization | 1 year |
test_cookie (Google) |
Check if browser supports cookies | 15 minutes |
Legal Basis: Your explicit consent (required) .
Note: We only use these cookies if you have clicked “Accept” on our cookie banner.
5. Third-Party Cookies
In addition to our own cookies, some third-party services we use may also place cookies on your device:
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Google Analytics: Helps us understand site traffic and usage patterns
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Google Ads: For advertising and remarketing purposes
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Facebook/Meta Pixel: For advertising campaign measurement and retargeting
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Hotjar: For understanding user behavior and improving site experience
These third parties have their own privacy policies and cookie policies. We recommend reviewing them for complete information.
6. Cookie Consent and Control
6.1 Consent for Marketing Cookies
When you first visit our Site, you will see a cookie banner that:
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Clearly explains the types of cookies we use
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Asks for your consent before placing any marketing/tracking cookies
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Provides links to this Cookie Policy for more information
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Allows you to accept or reject non-essential cookies
You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our Site.
6.2 Withdrawing Consent
If you have previously accepted marketing cookies and wish to withdraw your consent, you can:
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Click the “Cookie Settings” link in our website footer
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Adjust your preferences
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Clear your browser cookies (instructions below)
Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
6.3 Browser Controls
Most web browsers allow you to control cookies through their settings. You can:
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View cookies stored on your device
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Delete individual or all cookies
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Block cookies from specific sites or all sites
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Set preferences for third-party cookies
To find out how to manage cookies on popular browsers:
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Google Chrome: Settings → Privacy and Security → Cookies and other site data
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Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
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Safari: Preferences → Privacy → Cookies and website data
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Microsoft Edge: Settings → Site permissions → Cookies and site data
Please note that if you disable or delete cookies, some parts of our Site may not function properly
7. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. Any changes will be posted on this page with an updated revision date .
We encourage you to review this policy periodically to stay informed about how we use cookies.
8. Your Rights
Under UK GDPR, you have the right to :
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Be informed about the collection and use of your data (through this policy)
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Withdraw consent at any time (for marketing cookies)
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Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Contacting Us
If you have any questions about these Terms and Conditions, or if you need to provide formal notice, please contact us at:
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EMAIL: info@boilerandplumbing.com
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TEL: 08000 489163
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REGISTERED OFFICE: Office 1, 15 Grafton Road, Worthing, West Sussex, BN11 1QT
- EMAIL: info@boilerandplumbing.com
- TEL: 08000 489163
- REGISTERED OFFICE: Office 1, 15 Grafton Road, Worthing, West Sussex, BN11 1QT