Who we are
Boiler and Plumbing Ltd. respects an individual’s right to data privacy and data protection in line with data protection legislation. This includes the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and the EU General Data Protection Regulation (EU GDPR). In this policy, “we”, “us”, and “our” refer to Boiler and Plumbing Ltd.
Our website address is: www.boilerandplumbing.com
This Privacy Policy has been developed to advise you of how we will collect, store, use, share, and protect (collectively known as ‘process’) your personal information. By giving us your information or by using our website, you are confirming that you accept the practices outlined in this policy. If you do not accept these practices, please do not provide us with your information or use our website.
For the purposes of data protection legislation, Boiler and Plumbing Ltd. is the Data Controller (the company responsible for and controlling the processing of your personal data) of the information you supply.
Lawful & Transparent Data Processing
We process personal data strictly in accordance with the lawful bases set out under Article 6 of the GDPR. Our legal bases for processing your personal data include:
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Consent: You have given clear consent for us to process your personal data for a specific purpose, such as for certain marketing communications.
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Performance of a Contract: Processing is necessary for the performance of a contract with you (e.g., to provide boiler installation or repair services you have requested) or to take steps at your request before entering into a contract.
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Legal Obligation: Processing is necessary for us to comply with the law (e.g., retaining records for HMRC).
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Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these are not overridden by your interests and rights. This includes:
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Promoting, marketing, and advertising our products and services (where consent is not required).
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Understanding our customers’ behaviour, preferences, and needs.
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Improving our existing products and services and developing new ones.
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Handling customer contacts, queries, complaints, or disputes.
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Monitoring the performance of our website to keep it updated and relevant.
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We will not collect any sensitive personal data (special categories of data, e.g., health data) without your prior explicit consent.
How We Use Your Data
We use your personal data for the following purposes:
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To provide you with services you have requested, including call-outs, quotes, and the installation, maintenance, or repair of boilers and plumbing systems.
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To process your payments. Please note that credit or debit card information may be supplied directly to a third-party payment processor who will process the data in accordance with their own privacy notices.
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To verify your identity.
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To communicate with you about your bookings or appointments.
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To handle customer contacts, queries, complaints, or disputes.
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To obtain your customer feedback on our performance.
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To monitor and improve our website and services.
We do not sell personal information collected through this site.
Marketing Communication
We may use your personal data to send you information about our latest promotions and services that may be of interest to you. We will only do this with your consent, where required by law.
You can opt out of marketing communications at any time by any of the following methods:
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Email: Send your request to info@boilerandplumbing.com, confirming your full details and your desire to opt out.
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Phone: Call us on 08000 489163 and ask to be removed from our marketing lists.
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Post: Write to us at Office 1, 15 Grafton Road, Worthing, West Sussex, BN11 1QT with your full details and a clear instruction that you wish to opt out of marketing communications.
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Unsubscribe Link: Follow the unsubscribe link included in any marketing email you receive from us.
Once we receive your request, we will amend our records accordingly. Please allow up to 14 days for your request to be fully processed.
Sharing Your Information
We will only disclose your personal information in the following circumstances:
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With our independent contractors who are engaged to deliver services to you (e.g., engineers). We will share your name, location, and details of your boiler system as necessary for them to perform the service.
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With trusted third-party payment processors to handle your payments securely.
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With third-party suppliers who assist us in providing our services (e.g., IT support, CRM providers), who act as data processors on our behalf.
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As required by law or to comply with legal obligations.
Where we engage third-party processors, we have contracts in place to ensure they process data securely and in compliance with GDPR.
Data Minimisation & Retention
We apply strict data minimisation principles, ensuring we only collect and process data that is relevant and necessary for the purposes outlined in this policy.
In accordance with the UK GDPR storage limitation principle, your personal data is retained in our database only for as long as necessary to fulfil the purposes for which it was collected. This includes, but is not limited to:
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The duration of any guarantee or warranty period
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The statutory period required to respond to any issues you may have with our products or services
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To satisfy any legal, accounting, or reporting requirements under UK law
As a general rule, we will retain your personal data for a maximum of 5 years from the end of our relationship with you (e.g., from the date your Service Plan ends or your final service is completed), unless a longer retention period is required or permitted by law.
Retention periods may be extended in the event of legal proceedings, an ongoing investigation, or if we are required to do so by a regulatory authority. When personal data is no longer needed, we will securely and permanently delete or anonymise it.
Your Rights Under UK GDPR
Under data protection law, you have rights regarding your personal information. We fully respect and facilitate all statutory data subject rights, including:
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The right to be informed: You have the right to be provided with clear, transparent information about how we use your data (as provided in this policy).
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The right of access: You have the right to request access to the personal data we hold about you (commonly known as a “Subject Access Request”).
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The right to rectification: You are entitled to have your personal data corrected if it is inaccurate or incomplete.
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The right to erasure (The right to be forgotten): You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
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The right to restrict processing: You have the right to ‘block’ or suppress the processing of your personal data.
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The right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
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The right to object: You have the right to object to processing based on legitimate interests or direct marketing (including profiling).
If you wish to exercise any of these rights, please contact us at info@boilerandplumbing.com. We will handle your request within the statutory timeframes and without undue delay.
Information Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, use, or disclosure. This includes:
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Ensuring all data you input is encrypted before it is sent to us using secure server software.
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Storing data on secure servers.
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Maintaining confidentiality agreements with our staff and contractors.
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Providing regular data protection training.
While we endeavour to protect your information, please be aware that no method of transmission over the Internet is 100% secure.
Use of Cookies
Our Site, like many others, uses small files called cookies. A cookie helps us get the best out of the Site and helps us provide you with a more customised service.
We use cookies to:
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Track users’ progress, allowing us to make improvements based on usage data.
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Understand and save user’s preferences for future visits.
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Compile aggregate data about site traffic and site interactions.
Controlling Cookies
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features of the Site may not function properly.
Third-Party Links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
Your Right to Lodge a Complaint
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Further information, including contact details, is available at https://ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Changes to This Policy
We keep this Policy under regular review and reserve the right to make changes at any time. We recommend that you regularly review this page to ensure you are aware of any changes and how your information may be used. This Policy was last updated on 16th Mar 2026.
Contacting Us
If you have any requests concerning your personal information or any queries with regard to this Privacy Policy, please contact us at:
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EMAIL: info@boilerandplumbing.com
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TEL: 08000 489163
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REGISTERED OFFICE: Office 1, 15 Grafton Road, Worthing, West Sussex, BN11 1QT
- EMAIL: info@boilerandplumbing.com
- TEL: 08000 489163
- REGISTERED OFFICE: Office 1, 15 Grafton Road, Worthing, West Sussex, BN11 1QT